Attention All Carestream Customers
A ransomware virus named "WannaCry" was observed infecting computer systems belonging to healthcare facilities and hospitals worldwide. Ransomware is a form of malicious code that infects a computer and restricts access until a ransom is paid to unlock it.
Why is this so effective?
Ransomware works by causing users to click on a link or pay a ransom, and users systems can become infected with additional malware. Ransomware typically displays messages similar to those below:
“Your computer has been infected with a virus. Click here to resolve the issue.”
“Your computer was used to visit websites with illegal content. To unlock your computer, you must pay a fine.”
“All files on your computer have been encrypted. You must pay this ransom within 72 hours to regain access to your data.”
Carestream recommends that customers take the following preventive measures to protect their computer networks from ransomware infection:
Employ a data backup and recovery plan for all critical information.
Keep your operating system and software up-to-date with the latest patches.
Maintain up-to-date anti-virus software.
Restrict users’ ability (permissions) to install and run unwanted software applications.
Avoid enabling macros from email attachments.
Do not follow unsolicited Web links in emails.
DO NOT PAY THE RANSOMWARE - Restoring a pre-infection backup will remove it.
Carestream Cloud Service Customers
if you currently subscribe to a Carestream Cloud Service, this offering is a fully managed service, so you do not need to implement complex security measures.
Even as a Cloud customer, you should always use caution in downloading software (confirming the source of software), opening emails (verify attachment and links), inserting disk and thumbs drive, accepting Web site request.
For customers who are interested in Carestream’s managed services, please ask us about our Vue Cloud Services.
Additional Resources for you:
Where can you find the most up to date information from the US government?
For overall Cyber Situational Awareness visit the US-CERT National Cyber Awareness System webpage at: https://www.us-cert.gov/ncas
NCCIC portal for those who have access: hsin.dhs.gov
For more information regarding the attacks, please review information that is being shared by Microsoft in the Microsoft Update Catalog for the latest security updates
You may also get the MS17-010 patch here: https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
For more information regarding antivirus guidelines for Carestream Products, please visit the User Support page in VIBE.
For any further guidance, please reach out to your Carestream Service Rep.
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